Monitoring and Evaluation
- Caseworkers continually provide families with benchmarks of success, milestones of progress and measures toward goals established in the planning process.
- Consistent, ongoing evaluation of services allows the worker to fully assess whether services need to continue, stop or be revised to meet the needs of the family.
- Services are monitored for impact on child safety, permanence and well-being as well as lessons learned through the delivery of the services by both the agency and community service providers.
- Documentation on the availability of quality services that are grounded in evidence and meet the needs of the child, youth and family is gathered and shared with agency leadership to ensure the provision of appropriate services for the child, youth and family.
- Plan revisions occur whenever the youth and/or family situation dictates a need for the change and not simply at predetermined time intervals.
- Collaboration is required for successful completion of service delivery. Level of collaboration is monitored throughout the life of the case.
- Case closure occurs when the family has achieved objectives and is able to provide for the safety, permanence and well- being of the child, not in accordance with arbitrary timeframes or resource limitations. Achievement of service plan objectives is clearly documented in behavioral terms within the case record and accessible for review and evaluation.
- Interventions provided or arranged for are grounded in evidence and periodically evaluated to ensure that they are achieving intended outcomes.
- Organizations assess the needs of their community and work with community leaders and service providers so that identified needs are reflected in the service array. Cultural and linguistic characteristics of the community’s population must be a key factor in determining service needs. In addition, the services made available must be accessible to families to allow for utilization as needed.
- Agency leadership and direct service staff are consistently monitoring service needs of the families in their community and using that information when assessing whether their practice model has sufficient flexibility and service array to meet the needs of every child, even those with specialized individual needs.
- Organizations use data collection and monitoring efforts to assure equitable treatment of all service recipients. Public child welfare agencies use data to drive all systems-improvement efforts. Focusing closely on child and family outcomes by race and ethnicity will help eliminate disparate treatment of children, youth and families.
- Services provided by contracted providers should be continually monitored to assure that those services align with the values and principles put forth in an agency’s practice model.