A description of an environmental scan that provides information to develop an agency’s overall strategy is addressed in the
Strategy Domain. Here it is sufficient to note that a comprehensive workforce environmental scan gathers information on factors within the community in which the agency operates that will impact the workforce’s ability and capacity to meet clients’ service needs and improve outcomes as defined in the practice model. A thorough workforce environmental scan identifies factors that affect the overall recruitment, selection, performance, retention and deployment of staff across the agency.
Example: If there is a shortage of IT staff in the labor market, recruitment and retention strategies for that type of staff may have to be accelerated or the agency may contract out for these services.
Data should be gathered in as many relevant areas as possible and be analyzed and approached from a strengthbased perspective. Components include but are not limited to:
The purpose of community analysis is to identify and assess challenges, opportunities, expectations and potential resources that
can enhance or impede the agency’s ability to provide services as well as factors that help or hinder the recruitment and retention of qualified staff at all levels. More specifically, the analysis should include:
A comprehensive client analysis includes the makeup of the client population and its needs so the public child welfare agency
can meet these needs. It must look at the complexity and diversity of the clients. For instance, on the issue of eliminating disparities and addressing disproportionality, the analysis has to look beyond broad categories and seek to understand subcultures (e.g. seeking to understand the different needs presented by a community’s Mexican families and that of its Guatemalan families versus “meeting the needs of Hispanic families”). Still agencies must recognize that even within a specific demographic group, families present a variety of subcultures, beliefs and traditions. In addition, it identifies trends that forecast the size of the client population and other relevant demographic changes that impact service needs. The analysis ought to map clients’ geographic locations, the client services needs in each specific area, and the available services in each area to meet the identified needs.